The deliberate and indefatigable efforts of the Philippine National Police towards the upgrading and standardization of its services in relation to its mandate remain to be one of the top priority concerns of the organization to better serve and protect the people. Thus, the conferment of the International Organization for Standardization (ISO) certification, for each and every unit, and office, abled the organization to assure the public—its clientele, of better and more efficient services, becoming a world class police service.
ISO 9001 is an internationally recognized standard for Quality Management Systems (QMS). It is the most widely used QMS standard in the world, with over one million certificates issued to organizations in at least 178 countries. The ISO certification is earned by an organization which consistently demonstrates and provides products and services that meet customer and regulatory requirements based on set international standards.
In 2018, the former Crime Laboratory Group, now named the Forensics Group became the first PNP Unit to be conferred the International Organization for Standardization (ISO) certification; followed by the Office of the Chief PNP, Directorate for Plans, National Capital Region Police Office, PNP General Hospital, Highway Patrol Group, Police Security and Protection Group, Firearms and Explosives Office, Philippine National Police Academy, and PNP Retirement and Benefits Administration Service.
On October 10, 2022, coinciding with the Traditional Monday Flag Raising Ceremony at the National Headquarters, Camp BGen Rafael T Crame in Quezon City, 18 more units and offices received the ISO 9001 certification, making a total of 28 ISO Certified PNP Offices as of to date.
PNP Chief General Rodolfo S. Azurin Jr., and Philippine Army Commanding General, Lieutenant General Romeo S. Brawner Jr., the event’s Guest of Honor and Speaker, together with TUV Rheinland Philippines, Inc. Managing Director Tristan Arven G. Loveres, conferred the certification to the afforementioned offices.
The 18 ISO Certified offices were composed of eight Directorates, nine National Support Units (NSU) and one Police District. They were the Directorate for Personnel and Records Management (DPRM); Directorate for Operations (DO); Directorate for Logistics (DL); Directorate for Police Community Relations (DPCR); Directorate for Investigation and Detective Management (DIDM); Directorate for Human Resource and Doctrine Development (DHRDD); Directorate for Research and Development (DRD); Directorate for Information Communication Technology Management (DICTM); Women and Children Protection Center (WCPC); Engineering Service (ES); Communications and Electronics Service (CES); Criminal Investigation and Detection Group (CIDG); Special Action Force (SAF); Maritime Group (MG); Police Community Affairs and Development Group (PCADG); Supervisory Office for Security and Investigation Agencies (SOSIA); Anti-Cybercrime Group (ACG); and Quezon City Police District (QCPD).
“For this recognition, we thank the members of the community and all our stakeholders for their support and cooperation, and for their unending trust in the police as public servants and protectors,” General Azurin said.
“Let these resounding achievements of our PNP units and personnel serve as the foundation of our “M+K+K=K o ang Malasakit, Kaayusan at Kapayapaan tungo sa Kaunlaran” as our peace and security framework for the future, transforming PNP into a stronger and more responsive police organization”, he added.
Having more units branded as certified “ISO 9001,” allows PNP to keep at par with other international police service, especially in delivering outstanding and notable services to the populace, and of maintaining consistent improvements and progress within the organization.
Lieutenant General Romeo S. Brawner Jr., the Guest of Honor and Speaker, however, reiterated to all the uniformed personnel to always uphold the PNP values in the conduct of their sworn duties and responsibilities, and to be united towards the fulfillment of the organization’s mission and vision.
“We, the members of the Armed Forces of the Philippines and the Philippine National Police, are all heroes in our own way, and we have to maintain the spirit of courage and bravery. We cannot operate alone, kailangan po nating magtulong-tulong hindi lamang tayo na nasa uniformed service but with the other agencies of the government, the private sectors and all sectors of society,” LtGen Brawner said.
“Let us uphold the public trust that was given to us. Let us not disappoint our fellowmen… I am reminding all of you to uphold the organization’s values: MakaDiyos, Makabansa Makatao, at Makakalikasan,” he added.
LtGen Brawner likewise encouraged the different offices conferred with ISO certification to accept the challenge, to sustain the gains that they have done, and trying to be better in every thing they do in their workplaces and respective offices.