Two days before the first anniversary of the nationwide Unified 911 emergency response system, the Philippine National Police (PNP), under the leadership of Police General Jose Melencio C. Nartatez Jr., Chief, PNP, joined Department of the Interior and Local Government (DILG) Secretary Juanito Victor C. Remulla Jr. and DILG Undersecretary Jed Patrick E. Mabilog in the turnover of 20 Unified 911 Emergency Response Motorcycles to Police Regional Office 6 (PRO 6) on September 9, 2026, at Camp General Martin Teofilo B. Delgado, Fort San Pedro, Iloilo City.
Of the 20 motorcycles, 10 units were turned over to the Aklan Police Provincial Office (PPO), received by Police Colonel Arnel P. Ramos, Provincial Director of Aklan PPO, and Aklan Governor Hon. Jose Enrique Miraflores. The remaining 10 units were turned over to the Iloilo City Police Office (ICPO), received by Police Colonel Wilbert T. Parilla, City Director of ICPO, and Iloilo City Administrator Mr. Melchor Tan.
The turnover further enhances PRO 6’s emergency response capability under the leadership of its Regional Director, Police Brigadier General Randulf T. Tuaño, by providing police responders with additional mobility to promptly attend to emergency calls and concerns within their respective areas of responsibility.
The initiative is aligned with the PNP Focused Agenda, particularly Enhanced Managing Police Operations (EMPO), which strengthens real-time communication, coordination, and police response while promoting active community support and more responsive emergency services.
Launched nationwide on September 11, 2025, Unified 911 is a flagship program of DILG under the leadership of Secretary Remulla. It provides the public with a single emergency access point and has since expanded to nine command centers nationwide, strengthening the reach and coordination of emergency response services.
From August 1, 2025, to August 31, 2026, Unified 911 recorded 494,338 emergency-service calls. Of these, 132,232 calls, or 26.74 percent, were classified as legitimate calls, while the remaining calls were categorized as prank calls, other calls, or calls requiring different handling.
The data included 223,253 prank calls, 138,853 calls classified under “others,” 80,247 calls responded to, 36,995 requests for medical assistance, and 14,990 fire-related incidents. These figures reflect the volume and range of concerns coursed through the national emergency system while underscoring the continuing need for the public to use the 911 service responsibly.
For calls recorded as incidents in the PNP’s response monitoring, 86,614 calls were documented across regional police offices and units during the same period. Of these, 96.38 percent were responded to within the five-minute benchmark, while 3,077 responses exceeded the five-minute response time.
Public order disturbances accounted for the largest share of incident calls at 29,746, followed by 21,615 traffic-related incidents and 15,517 other law enforcement and judicial matters. The system also recorded 10,637 public safety and emergency response calls, 4,484 incidents involving crimes against persons, and 3,690 involving crimes against property, aside from calls involving firearms and violence, illegal drugs, and illegal gambling.
Beyond the figures, the data demonstrate how Unified 911 has become an important link between the public and police responders, allowing emergency concerns to be relayed to the appropriate units for immediate action.
For PGen Nartatez, the first year of Unified 911 highlights the importance of maintaining an emergency response system that is accessible to the public, responsive to their needs, and capable of connecting emergency concerns to the appropriate responders.
“For us in the PNP, 911 is not simply a number that people dial. It is a commitment that when someone reaches out for help, there is a system ready to receive that call and connect it to the people who can respond. One year and more than 86,000 calls later, our task is clear: we have to keep making the system faster, more accessible, and more dependable. Dapat ramdam ng ating mga kababayan na may tutugon kapag sila ay nangangailangan,” he said.
As Unified 911 enters its second year, PNP will continue to strengthen its emergency response capabilities, expand coordination with partner agencies and local government units, and improve how emergency calls are received, coordinated, and acted upon.
Through sustained modernization and responsive police operations, the Nation’s Peacekeepers remain committed to strengthening emergency response capabilities and advancing the vision of a “Bagong PNP para sa Bagong Pilipinas: Serbisyong Mabilis, Tapat, at Nararamdaman.”
